Privacy Policy

Effective Date: 04-01-2025

Briva Pool & Spa ("Briva," "we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect information about you in a variety of ways, including:

A. Personal Information

Information you voluntarily provide to us, such as:

• First and last name

• Email address

• Phone number

• Service address

• Billing information (processed securely by third-party payment providers)

• Details related to pool or spa service requests

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages viewed and time spent on the site

• Referring website or source

This information is used for analytics, website functionality, and security purposes.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and service requests

• Schedule, manage, and perform pool and spa services

• Communicate with you about appointments, updates, and promotions

• Process payments and invoices

• Improve our website, services, and customer experience

• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with:

• Service technicians and internal staff as necessary to fulfill services

• Trusted third-party vendors (e.g., payment processors, CRM systems, website hosting providers)

• Legal or regulatory authorities if required by law or to protect our rights

All third parties are required to maintain the confidentiality and security of your information.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to:

• Enable core website functionality

• Analyze website traffic and usage trends

• Improve site performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your information

• Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Briva Pool & Spa
Email: admin@brivapools.com
Phone:  (208) 891-1462

This Privacy Policy is provided for general informational purposes and does not constitute legal advice.